This program prepares students to work in entry-level information technology support, maintenance, and repair roles. Students will learn the hardware and software skills needed by technicians to help meet the growing demand for entry-level IT professionals. PC Technicians are essential to keeping small and large organizations' personal computers, network, and software systems operational. This curriculum also prepares students for the CompTIA® A+ Core 1 (1101) and CompTIA Core 2 (1102) exam.
The PC Support Technician certificate is the foundation for more advanced KCC certificates--Information Technology Professional and Information Technology Specialist (proposed).
- Assemble, maintain, and troubleshoot personal computers.
- Understand and manage system components including storage, memory, and peripherals.
- Apply best practice troubleshooting methodology.
- Administer, configure, and support various operating systems and network topologies.
- Identify common cyber security threats and their mitigation.
- Demonstrate a thorough understanding of network and internet technologies and how they work together.
- Pass the CompTIA A+ certification exam, demonstrating expertise in hardware, operating system technologies, troubleshooting, and security.
To be eligible for this degree, students must have a minimum grade point average (GPA) of 2.0 in all required courses for this program.
Learn more about this program: PC Support Technician, Certificate