ITSM 1223: IT Systems and Management

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Subject
Information Technology
Credit Hours 3.0 Lecture Hours 2.0 Lab Hours 2.0
Type of Credit
Occupational/Technical
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Course Description

This course, the second in a two-course series, provides the software, security, and operational skills necessary to help meet the growing demand for entry-level information technology professionals. The fundamentals of installing and configuring operating systems, cyber security, software troubleshooting, and IT operational procedures will be explored. Emphasis is on the installation and administration of operating systems, as well as how computer architecture is implemented and maintained in order to support an organization. Students will learn to address common computer and operating system issues and how to identify common security threats to computer resources. This course prepares students for the CompTIA® A+ Core 2 (1102) exams. Operational knowledge of PCs, software and Internet technologies is strongly recommended before enrollment.

Prerequisite(s)

Operational knowledge of PCs, software & Internet technologies is strongly recommended for this course.

At the end of this course, students will be able to:

  • Configure Windows user and system settings.
  • Troubleshoot PCs using system tools and management console.
  • Configure Windows OS types and editions.
  • Install, configure and troubleshoot Windows OS.
  • Configure Windows networking and security settings.
  • Identify Linux and macOS features.
  • Configure SOHO network security.
  • Explain network attacks, threats and vulnerabilities.
  • Configure and Troubleshoot workstation and browser security.
  • Configure, secure and troubleshoot mobile devices.
  • Utilize and configure remote access technologies and security.
  • Implement backup and recovery.
  • Identify basics of scripting.
  • Use best practice documentation, communications and safety procedures.
General Education Distribution Area
AAS Business Elective
Topical Outline
  1. Configuring Windows
    1. Configure Windows user settings.
    2. Configure Windows system settings.
  2. Managing Windows
    1. Use management consoles.
    2. Use performance and troubleshooting tools.
    3. Use command-line tools.
  3. Identify OS Types and Features
    1. Explain OS types.
    2. Compare Windows editions.
  4. Supporting Windows
    1. Perform OS installations and upgrades.
    2. Install and configure applications.
    3. Troubleshoot Windows OS problems.
  5. Managing Windows Networking
    1. Configure Windows networking.
    2. Troubleshoot Windows networking.
    3. Configure Windows security settings.
    4. Manage Windows shares.
  6. Managing Linux and macOS
    1. Identify features of Linux.
    2. Identify features of macOS.
  7. Configuring SOHO network security
    1. Explain attacks, threats, and vulnerabilities.
    2. Compare wireless security protocols.
    3. Configure SOHO router security.
    4. Summarize security measures.
  8. Managing Security Settings
    1. Configure workstation security.
    2. Configure browser security.
    3. Troubleshoot workstation security issues.
  9. Supporting Mobile Software
    1. Configure mobile OS security.
    2. Troubleshoot mobile OS and app software.
    3. Troubleshoot mobile OS and app security.
  10. Using Support and Scripting Tools
    1. Use remote access technologies.
    2. Implement backup and recovery.
    3. Explain data handling best practices.
    4. Identify basics of scripting.
  11. Implementing Operational Procedures
    1. Implement best practice documentation.
    2. Use proper communication techniques.
    3. Use common safety and environmental procedures.