ITSM 1213: IT Systems and Hardware

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Subject
Information Technology
Credit Hours 3.0 Lecture Hours 2.0 Lab Hours 2.0
Type of Credit
Occupational/Technical
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Course Description

This course, the first in a two-course series, provides the computer hardware and software skills needed to help meet the growing demand for entry-level information technology professionals. The fundamentals of computer architecture including operating systems, central processing unit (CPU), RAM, storage, basic input/output systems, and software and peripherals will be introduced as well as relevant responsibilities of an IT professional. Basics of hardware, software and network troubleshooting skills will also be covered. This course prepares students for the CompTIA® A+ Core 1 (1101) exam. Operational knowledge of PCs, software and Internet technologies is strongly recommended before enrollment.

At the end of this course, students will be able to:

  • Explain cable types and connectors.
  • Install and configure motherboards.
  • Install and configure power supplies, cooling, storage devices , memory and CPUs.
  • Configure PC BIOS/UEFI.
  • Configure power, disk, system and display issues.
  • Apply troubleshooting methodology.
  • Configure wired and wireless network types and hardware.
  • Configure Network Addressing and Internet Connections.
  • Troubleshoot networks and services.
  • Explain client-side virtualization and cloud.
  • Install, configure and troubleshoot mobile devices and peripherals.
  • Install, configure and troubleshoot printers and multifunction devices.
General Education Distribution Area
AAS Business Elective
Topical Outline
  1. Installing Motherboards and Connectors
    1. Install, configure, and troubleshoot PC motherboards, system components, and peripheral devices.
    2. Compare networking hardware types and configure local addressing and Internet connections.
    3. Summarize uses for network services, virtualization, and cloud computing.
    4. Support the use of mobile devices and print devices.
  2. Installing System Devices
    1. Install and configure power supplies and cooling.
    2. Select and install storage devices.
    3. Install and configure system memory.
    4. Install and configure CPUs.
  3. Troubleshooting PC Hardware
    1. Apply troubleshooting methodology.
    2. Configure BIOS/UEFI.
    3. Troubleshoot power and disk issues.
    4. Troubleshoot system and display issues.
  4. Comparing Local Networking Hardware
    1. Compare network types.
    2. Compare networking hardware.
    3. Explain network cable types.
    4. Compare wireless networking types.
  5. Configuring Network Addressing and Internet Connections
    1. Compare Internet connection types.
    2. Use basic TCP/IP concepts.
    3. Compare protocols and ports.
    4. Compare network configuration concepts.
  6. Supporting Network Services
    1. Summarize services provided by networked hosts.
    2. Compare Internet and embedded appliances.
    3. Troubleshoot networks.
  7. Summarizing Virtualization and Cloud Concepts
    1. Summarize client-side virtualization.
    2. Summarize cloud concepts.
  8. Supporting Mobile Devices
    1. Set up mobile devices and peripherals.
    2. Configure mobile device apps.
    3. Install and configure laptop hardware.
    4. Troubleshoot mobile device issues.
  9. Supporting Print Devices
    1. Deploy printer and multifunction devices.
    2. Replace print device consumables.
    3. Troubleshoot print device issues.
  10. Implementing Operational Procedures
    1. Implement best practice documentation.
    2. Use proper communication techniques.
    3. Use common safety and environmental procedures.