Course Description
This course provides a detailed study of operations management, emphasizing the achievement of the highest levels of service and product quality while keeping cost as low as possible. This course provides detailed operations management study. The major areas covered include integrated product development, integrated supply chain management, process and capacity planning and control, inventory planning, forecasting, just-in-time philosophy, push vs. pull program, total quality management, and enterprise resource planning.
At the end of this course, students will be able to:
- Explain the differences between goods and services, the concept of a process, and the role of supply chains.
- Assess quantitative inventory models, scheduling and sequencing models, and linear optimization models for inventory Management and Enterprise Resource Planning.
- Recognize the different types of processes that have different characteristics, require different skills and management approaches, and result in different levels of performance on cost, quality, time and availability measures.
- Understand the strategic importance of product/service concept development and the impact of operations on product and service development.
- Recognize the role of technology in process design.
- Define the advantages and disadvantages of various types of facilities charters.
- Perform seven QC Tools.
- Define the Supply Chain Operations Reference (SCOR) model.
- Define Centralized and Decentralized Distribution System.
- Understand how firms in a supply chain collaborate to design the product, process, and supply chain to minimize cost and maximize responsiveness.