PTEC 1422: Process Quality

At the end of this course, students will be able to:

• Discuss the history of the quality movement in the United States and the state of the movement in the process industry today.
• Use continuous improvement methodology to optimize processes.
• Take preventive or corrective action to ensure operating consistency, reduce variability in the process, reduce waste, and prevent process safety incidents.
• Use problem solving and decision making techniques to identify areas for improvement and correct process deficiencies.
• Use Quality Tools and team problem solving to resolve a real-world, process industry dilemma.
• Use basic statistics in one's work, as necessary.
• Collect valid and reliable data to use in the analysis of process problems or to plan for process improvement.
• Represent, analyze, and interpret process data using various types of control charts.
• Represent, analyze, and interpret process data using a variety of Quality Tools.
• Use process capability data in one’s work as necessary.
• Apply data collection, representation, analysis, and interpretation skills in a real-world, process industry scenario.
• Describe the impact of quality on the organization’s economic performance.
• Meet or exceed customer expectations.
• Employ personal effectiveness techniques.
• Understand and use effective system communication techniques to ensure operating consistency and reduce variability in the process.
• Function as an effective team member.
• Discuss the principles associated with process orientation and system thinking and theory.
• Contribute to the establishment and success of a learning organization.
• Demonstrate how to follow procedures and policies in order to ensure operating consistency, reduce variability in the process, reduce waste, and prevent safety incidents.