AUTO 2252: Service Shop Operations II

Credit Hours 2.0 Lecture Hours 1.0 Lab Hours 2.0
Type of Credit
Occupational/Technical
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Course Description

This course is designed as a capstone experience specifically to allow students an opportunity to enhance skills acquired in previous courses. Students will use various testing instruments learned previously to diagnose malfunctions in automotive systems. Students also will refine accepted shop procedures, and follow manufacturer's specifications when making repairs and adjustments.

Prerequisite(s)

AUTO 1021, AUTO 1064, AUTO 1073, and AUTO 1143 - Must be completed prior to taking this course.

At the end of this course, students will be able to:

  • Define the business flow and perform the duties required of today’s automotive technician. The student will identify safety concerns describe preventative maintenance requirements as well as the Service Write Up Process, the Diagnostic Flow Processes, and the Repair Process.
  • Identify the job role of each respective position within a service shop and perform each role in the lab. These roles include a service write up process, greeting a customer, gathering pertinent information, use of diagnostic worksheets and creating a repair order.
  • Calculate shop efficiency, time management and the use of flat rate. The student will track their own flat rate production to determine efficiency.
  • Calculate shop profitability based on scenario labor rates, parts markups, and fixed and semi fixed expenses.
  • Identify and use diagnostic information given by the manufacture and after market independent online information systems, such as diagnostic flow charts, TSB, and repair manuals and will perform a repair.
General Education Distribution Area
AAS Technical Elective